For all enquiries
Please email us firstname.lastname@example.org
- If you are trying to purchase an item and it keeps clicking of the size you have selected this usually means that size is out of stock. For some reason the website has started taking customers through to the checkout with the product selected in a different size. Please be careful not to carry on and pay for it. Do let us know if you need help. Apologies for the inconvenience we are trying to fix this issue.
We understand that when a product isn't as you expect it, if it has a fault that we've missed before sending or late in arriving, this can be frustrating.
There is usually a perfectly innocent explanation.
Please take a deep breath and email us in a polite manner. We are a really small business, there are two of us, myself Alice on admin and design and basically everything and my mum sending out the orders. Sometimes mistakes happen, usually if the parcel is late the postman has tried delivering it and not left a note.
We look over everything before sending but sometimes things can be missed.
Everything is printed and stitched by real people who sometimes make mistakes, i.e. Sew in a pocket or don't open a button whole or leave a bit of blue chalk under the buttons ( this washes off BTW)
We have all your tracking numbers and can track a parcel straight away. It is very very rare that we have forgotten to send it.
As we do everything here ourselves we take complaints very personally and it is upsetting receiving a very cross email. So please just take this on board before you fire away.
We really take a lot of pride in our customer service so we will try and do everything to make sure you have a great experience.