For all enquiries
Please email us firstname.lastname@example.org for all clothing enquiries
and email us email@example.com for all homeware enquiries
i.e fabric by the metre and rugs
We understand that when a product isn't as you expect it, if it has a fault that we've missed before sending or late in arriving, this can be frustrating.
There is usually a perfectly innocent explanation.
Please take a deep breath and email us in a polite manner. We are a really small business, there are three of us, myself Alice, Claire and Hannah sending out the orders, admin and everything. Sometimes mistakes happen, usually if the parcel is late the postman has tried delivering it and not left a note.
We look over everything before sending but sometimes things can be missed.
Everything is printed and stitched by real people who sometimes make mistakes, i.e. Sew in a pocket or don't open a button whole or leave a bit of blue chalk under the buttons ( this washes off BTW)
We have all your tracking numbers and can track a parcel straight away. It is very very rare that we have forgotten to send it.
We really take a lot of pride in our customer service so we will try and do everything to make sure you have a great experience.